From Reactive to Resilient
How 3N Consulting Transformed a State Treasury's IT Operations Through Cloud Readiness Assessment and Governance Redesign
The Situation
A major state treasury agency faced growing operational and technology challenges following its large-scale migration to Microsoft Dynamics 365 (D365) and Azure Cloud. While the transformation modernized financial systems, it also exposed structural, governance, and readiness gaps within the IT organization.
Key challenges included:
- Fragmented ownership of D365 modules and absence of product governance
- Limited capacity to support post-implementation operations and maintenance
- An overstretched IT team with single points of failure
- Inconsistent change management and unclear accountability for enhancements
- Lack of defined performance metrics, workforce planning, and training strategy
With several critical system transitions approaching—covering accounting, insurance, banking, and agency portals—the treasury required a comprehensive organizational readiness assessment to stabilize operations, define sustainable structures, and prepare for a fully cloud-based future.
3N Approach and Solution — Guided by O-RAM™
3N Consulting applied its proprietary Organizational Readiness Assessment Methodology (O-RAM) to evaluate leadership alignment, governance maturity, technical capability, and workforce readiness. Through deep analysis and collaboration, 3N conducted:
- Stakeholder interviews and process mapping across treasury divisions
- Organizational maturity benchmarking against peer treasuries in Virginia, Delaware, Pennsylvania, Wisconsin, and Colorado
- Role and skill gap assessment for post-implementation support of D365, AS400, and Azure environments
- Governance redesign introducing a Change Control Board (CCB), Product Ownership model, and Technical Scrum Master roles
- Future-state operating model development integrating DevOps, agile product management, and cross-functional accountability
- Training and change-management roadmap covering cybersecurity, cloud administration, and business systems adoption for both IT and end-users
The O-RAM process identified readiness levels across five dimensions—leadership, governance, people, technology, and process—and generated a prioritized transformation roadmap from 2024 to 2027.
Results Delivered
Through disciplined execution and strategic partnership, 3N Consulting guided the treasury from reactive maintenance toward a resilient, metrics-driven IT organization.
Clear Ownership and Governance
Established the Change Control Board chaired by the Deputy Treasurer, defining decision rights, prioritization, and risk management for all system enhancements.
Defined Operating Model
Created an integrated Product-Support and DevOps structure combining Technical Scrum Masters, Product Owners, and Analysts aligned to each functional area (Accounting, Insurance, Banking, and Agency Portals).
Workforce Planning
Delivered a detailed multi-year staffing roadmap identifying phased resource onboarding, training, and cross-training to eliminate single-point dependencies.
Training and Capability Building
Introduced a structured curriculum covering Microsoft Azure, Dynamics 365, cybersecurity, and collaboration tools, ensuring sustainable in-house expertise.
Service Management Modernization
Recommended expansion of ITSM capabilities using Microsoft Dynamics 365 Service Management and Azure-based automation, improving incident response and end-user satisfaction.
Center of Excellence (COE)
Designed a Technology COE to preserve the state's IT investment, foster innovation, and ensure alignment with enterprise goals.
Quantifiable Performance Improvement
Defined KPIs such as application availability, average resolution time, and customer satisfaction—enabling leadership to track efficiency, ROI, and citizen impact in real time.
Collectively, these initiatives positioned the Treasury's IT division to manage a $20-million-plus technology portfolio with transparency, agility, and measurable performance. The agency reported increased confidence from executive leadership, improved inter-departmental collaboration, and higher workforce morale as the IT organization transitioned from "keeping the lights on" to driving digital transformation.
Closing Note
3N Consulting's O-RAM™ framework ensures readiness, governance, and capability development are built into every transformation. By aligning leadership, workforce, and technology, 3N helps commercial, government, and higher-education clients achieve sustainable, high-performing operations—on time and with lasting results.
Ready to transform your organization's cloud readiness and IT governance?
Discuss your cloud transformation →